![]() ![]() but the following conditions exist if your 10DLC registration was approved prior to November 21, 2022: No, we currently do not support broadcast messages or group SMS/MMS.Īutomated responses are supported for Text to Join, STOP, and HELP. What are the files supported for receiving MMS?ĭo you support mass texting (broadcast) or group SMS/MMS? What are the files supported for sending MMS? VBC supports 500-character messages but the SMS carrier splits the messages up into 160-character bits. What is the character limit for sending SMS? The carrier sets a limit of 2000 SMS messages daily per account. Is there a limit to the number of messages I can send per day? The API used by VBC uses virtual phone numbers and SMS to Short Code responses is not supported. Why can't I reply to a text from short code numbers? SMS and MMS messages are stored in the system for 1 year. ![]() How long are SMS/MMS messages stored in the system? Before you type the message, click the Sending As link above the message box to select a number. You can send local inbound and outbound SMS/MMS to a Virtual Receptionist with the purchase of Business Inbox, however, Toll-Free is not supported.Ĭan I send a message on behalf of another number? ![]() While you can use your toll-free number to send and receive SMS text messages, MMS is currently not supported. To register toll-free numbers, see Toll Free Number SMS Registration.Ĭan I use SMS/MMS with my Virtual Receptionist? and Canada only.Ĭan I use my toll-free numbers to send/and receive SMS/MMS messages? No, SMS and MMS text messages are supported in the U.S. To register toll-free numbers, see Toll Free Number SMS Registration.Ĭan I send International SMS/MMS messages? To register your local phone numbers, see 10DLC SMS Registration and FAQs. Sends an automated response when the mandatory keyword HELP is used.Īm I required to register my VBC phone numbers used for SMS? Otherwise, you must Contact Us to unblock a contact. Automatically blocks further texts from the originating phone number sent to that contact phone number.Ī blocked contact can rejoin if you selected Text to Join as an opt-in method.Sends an automated response when the mandatory keyword STOP is used.Online, Verbal, and Paper opt-in methods require your manual reply.Sends an automated response when the keyword you specified is used.The opt-in message Text to Join sends an automated message after this date if enabled. IMPORTANT: For approved registrations prior to November 21, 2022, STOP and HELP keywords send a generic message (listed under Need More Info?) instead of your customized message. While delivered, your automated responses are not visible in your window. Vonage sends your customized responses for Text to Join, STOP, and HELP keywords once your 10DLC registration is approved. IMPORTANT: If your SMS services are currently inactive, you must register before you can enable and manage services. Only Super Users and Account Administrators can manage SMS/MMS services. For toll-free phone numbers, see Toll Free Number SMS Registration.For local phone numbers, see 10DLC SMS Registration and FAQs.If you use your Vonage Business services to send and/or receive messages, you must register these phone numbers. To enhance delivery, increase security, reduce costs, and minimize spam, US telecommunication carriers are enforcing a new standard for business SMS/MMS communications. Short code messages, such as the ones used for 2FA (2 Factor Authentication) or MFA (Multi Factor Authentication) cannot be received by Vonage virtual numbers as it promotes non-human verification. An example is when you receive a text with a code to enter into a third-party system to verify your identity. Vonage virtual numbers do not support receiving inbound messages from other virtual numbers. Short Message Service (SMS) is designed to send short text communications, while Multimedia Message Services (MMS) enable the use of photos, videos, and audio files in these communications. ![]()
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